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Store Policies

Return Policy

  1. Any defective, incorrect, or damaged item may be returned within 30 days of receipt via the U.S. Postal Service. We will gladly ship a replacement (or refund your purchase price when a replacement is not available) and reimburse you for your return postage.
  2. Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 30 days of receipt and received in sell-able condition, will be issued an exchange or refund of merchandise cost only.
  3. Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.

Ship your return to:

Another Life
ATTN: Returns Department
35819 13th Ave. SW
Federal Way, WA 98023

When returning items:


Special Order Policy

  1. Special orders require your preapproval and prepayment.
  2. All special orders are non-refundable. If you want to make changes or cancel the order, we will do our best to help you but you must notify us immediately. We process orders as quickly as possible and once the order has been processed, we are no longer able to edit or cancel the order.
  3. All orders are placed by noon on Wednesday. Local customers can expect their orders to be ready for pick-up within 2-3 days (not applicable for out-of-print orders or orders placed outside of our regular distributors). Orders being shipped can take 1-2 weeks, depending on the method of shipping. Date of delivery is an estimate only and is based on information provided to us by the bookseller or distributor. Another Life is not responsible for any delays due to back orders, natural disasters and or other circumstances beyond our control.
  4. When ordering out-of-print items, your cost will be our cost. The costs generally include the price of the item, shipping and handling, taxes, etc. Because we are doing the research for you, we do charge a small service fee of $3.00 or 10% of the total cost, whichever is greater.

Payment Methods Accepted 

We accept cards bearing a Visa, MasterCard, American Express, Discover, or JCB logo including the following card types:

  • Credit
  • Corporate
  • Debit
  • Gift
  • Pre-Paid
  • Rewards

We also accept Checks, Layaway (see our Layaway Policy for more information), Money Orders and PayPal. Orders paid by check/money order will ship once the check has cleared (typically 7-10 days). We will hold mail order items in reserve for 10 days. If your check or money order has not been received by then, the item will be returned to our inventory.

For Mail Orders, please send your payment with a copy of your order to:

Another Life

Order Dept.

PO Box 26122
Federal Way, WA 98093

We will notify you once payment has been received and your order has been shipped.


Shipping Options

We make every effort to ship your order within two business days. On rare occasions it may take longer to process your order and we will contact you directly if that is the case. All items are subject to prior sale and we will notify you promptly if the item you have ordered is no longer available.

The shipping rates listed below will fit most situations.

Domestic Shipping (United States and Territories)

 

Method

Delivery Time

Cost

Media Mail (Books, CDs, Movies and Software only)

5 to 21 Days

$3.99 for 1st item, $0.99 each additional item

Standard

4 to 14 Days

$5.50 for 1st item, $1.50 each additional item

Priority

3 to 6 Business Days

$9.99 for 1st item, $2.50 each additional item

FREE Shipping (for orders over $50.00)

5 to 21 Days

FREE (for orders over $50.00)

Local Pick-up (By appointment only)

2 to 21 Days

FREE pick-up by appointment only (Federal Way, WA)


Please  note: Media Mail can only be used for Books, music, movies or software. When purchasing multiple items, either process your orders separately or contact us to let us quote you a shipping cost to see if we can save you money on the shipping charges.

Do not hesitate to contact us regarding expedited shipping. Please include a complete mailing address along with a list of the items you would like to order so we can provide an accurate quote. Also, if you need an item sent “Next Day” delivery, please contact us by phone. We will be glad to quote a price. Orders needing expedited shipping methods are billed separately and outside of our website.


International Shipping

Not currently being offered. Sorry for any inconvenience.


Book Trading and Buying Policies

Due to current space restrictions we are not buying or trading for any new items. If you would like to donate your new or gently used books, bibles, media or music items please go to our ministry website for all of the information and details. You can find it here http://www.anotherlifeministries.org/how-can-i-help.html.



Questions, comments, or suggestions
Please write to customer.service@anotherlifestore.com
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